Last week's column projected some thoughts about preparing ourselves, already, for a 21st century. I realize that many of you may be thinking, “I can only handle one day at a time.” It is in the here and now that we live that “one day at a time.” And as I age, I realized more each day how important servant leadership skills and customer service is a must in the world of competition. I was really made aware of this, even more the other day when I needed to reach out and seek help from customer service. I received the help I needed, and was given respect and understanding. You can be sure I will tell others about the fine customer service and support I received.