As families throughout the world look forward to celebrating the Easter season, I'm overwhelmed with many warm thoughts and memories. Memories of the place where all the events of Holy Week took place are so real and meaningful to me. Many times I relived that experience of walking the Via Dolorosa, "the way of sorrows" when I was there on my pilgrimage to the Holy Land. We all are pilgrims.
Episode 109: Helping Hands →
Last week's column projected some thoughts about preparing ourselves, already, for a 21st century. I realize that many of you may be thinking, “I can only handle one day at a time.” It is in the here and now that we live that “one day at a time.” And as I age, I realized more each day how important servant leadership skills and customer service is a must in the world of competition. I was really made aware of this, even more the other day when I needed to reach out and seek help from customer service. I received the help I needed, and was given respect and understanding. You can be sure I will tell others about the fine customer service and support I received.